Full-priced items purchased from Koko Tribe may be returned for a full refund if returned within 14 days of receipt by mail. International orders are final sale and cannot be returned. Returns will be issued by original form of payment for merchandise returned in its original condition, with all tags attached. Merchandise must not be worn, washed or altered. Swimwear should be tried on over underclothing, ensuring that the protective hygiene strip remains in place and intact. Sale merchandise is final sale and is not eligible for return, exchange, or store credit.
Upon receipt of returned goods, Koko Tribe reserves the right to deny refund if the merchandise does not meet policy requirements.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Special Order Items
Special order items are final sale. No refund will be issued.
All accessories are final sale.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we will instruct you where to send the item.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should send an email to firstname.lastname@example.org, and we will instruct you where to send the item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.